So I called GM to tell them a crack in the dash of my 07 Avalanche is unacceptable at 40k miles.
Marvin goes on to tell me that this is a well documented problem, calls up the dealership, Herb Easley in Wichita Falls and has them do an official diagnostic to see if my dash crack falls within the well known problems (especially with Tahoes he says).
The dealership called GM (Marvin) back, and said my dash crack was within 3 inches of a Tahoe they fixed ealier this year. Marvin called me and said sorry, my crack did not fall within the known problems. Three inches is a different crack. What!?
I talked to the dealership, the shop manager was never aware they were checking it against "known problems", any documents, or any TSB. He said he called and said it looked similair to the one they fixed earlier, thats all. As far as he could tell it was the same dash crack issue as the Tahoe they fixed.
I called Marvin back, (I made sure to get his extension number) and said the dealership did not do what he asked, which was to prove a manufacture defect by comparing my crack to known issues... they compared it to one tahoe they fixed earlier. I asked, could he please provide me with the known issue so I can make sure it is done right at the dealership? Marvin then said, he was not aware if there actually was any TSB, or documents related to this "known" issue. Oh really? So how what was the dealer supposed what to compare it to? Marvin said the known issues were all "word of mouth" and dealers "just knew" unless there was something he was not aware of. The dealership would have to show it was a manufacture defect and fix it. He assured me many were indeed manufacture defects and were fixed out of warranty, but had nothing to back that claim up!!
I told Marvin this whole thing was looking like a lot of incompetance, so he said he could keep my case open and send it to the District Specialist... I'm waiting on a call from them in 24 hours... I have a feeling I'll be calling Marvin back.