OnStar to cease analog operation after 12-31-2007!
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GM Document ID# 1638038
"Information on Upgrading Certain OnStar Generation 5 Analog/Digital-Ready Systems to OnStar Generation 6 Dual-Mode (Analog/Digital) #05-08-46-006 - (Mar 24, 2005)
2003-2004 Buick Rendezvous
2004 Buick Rainier
2003-2004 Cadillac Escalade Models
2005 Cadillac SRX
2003-2004 Chevrolet Avalanche, Silverado, Suburban, Tahoe
2004 Chevrolet Colorado, TrailBlazer Models
2003-2004 GMC Sierra, Yukon Models
2004 GMC Canyon, Envoy Models
2004 Oldsmobile Bravada
2003-2004 Pontiac Aztek
2004 Pontiac Grand Prix
2003-2004 HUMMER H2
This program is only available to dealers located in the United States. Canadian dealers will not be able to order upgrade kits at this time.
This bulletin is being issued to provide dealer personnel with information and procedures to follow should an owner wish to upgrade their OnStar? Generation 5 analog/digital-ready system to an OnStar? Generation 6 Dual-mode (analog/digital) system.
Service Procedure
Customers who wish to upgrade their vehicle to an OnStar? Generation 6 Dual-mode (analog/digital) system will be required to purchase a 3-year, non-refundable, subscription to OnStar?. If they agree to this, they will be eligible for an upgrade, which will be provided to them at no additional cost. This program will be available beginning on March 29, 2005.
Important:: If the customer sells their upgraded vehicle prior to the end of the 3-year subscription, any unused whole months of their subscription can be transferred to their next OnStar?-equipped General Motors vehicle.
Important:: The new Dual-mode (analog/digital) OnStar Vehicle Communication Interface Module (VCIM) that will be installed into the customer's vehicle, as part of this upgrade, will have a new telephone number assigned to it. There is no way to transfer the customer's current telephone number to the new system.
Important:: Only vehicles listed in this bulletin will be eligible for the Digital-upgrade program. Other vehicles are being studied for possible inclusion into the Digital-upgrade program and may be added at a later date. You may also determine vehicle upgradeability by typing the VIN into the appropriate field on www.onstarenrollment.com.
Technicians are to install the OnStar? Digital-upgrade kit using the following procedure:
1. If the customer's vehicle is listed in this bulletin, and they have agreed to sign up for a 3-year, non-refundable subscription to OnStar?, an upgrade kit can be ordered by calling the distributor, Autocraft, at 1-888-947-8100. Upgrade kits will be shipped out within 24 hours and a pre-paid return package label will be included for returning the customer's Generation 5 VCIM. By returning the customer's original VCIM, you will avoid a significant non-return core charge. Refer to the Parts Information table below to determine which OnStar? upgrade kit to order.
2. Once the kit has been received, remove and discard any existing OnStar? Owner's Manuals in the customer's Instrument Panel Compartment. Place the new OnStar? Owner's Manuals from the upgrade kit in the customer's Instrument Panel Compartment.
3. Unscrew the existing analog OnStar? antenna mast from the antenna base and discard. Screw in the provided analog/digital OnStar? antenna mast into the antenna base. This step only applies to the following 2003 model year vehicles (skip to step 4 if the vehicle to be upgraded is not listed below).
- 2003 Buick Rendezvous
- 2003 Cadillac Escalade, Escalade ESV, Escalade EXT
- 2003 Chevrolet Avalanche, Silverado, Suburban, Tahoe
- 2003 GMC Sierra, Yukon, Yukon XL
- 2003 HUMMER H2
- 2003 Pontiac Aztek
4. Replace the OnStar? VCIM in the vehicle with the provided analog/digital VCIM. Refer to the Communication Interface Module Replacement procedure in the Cellular Communication section of SI. As SI states, the appropriate steps to reconfigure the new OnStar? VCIM are as follows:
- Press the blue OnStar? button to connect to the OnStar? call center.
- Tell the advisor that this vehicle has received a new VCIM.
- Ask the advisor to add the new Station Identification (STID) and Electronic Serial Number (ESN) to update the customer's account.
- Follow any additional instructions from the OnStar? advisor.
- Ask the advisor to activate the OnStar? Personal Calling feature , if available.
Important:: Please note that the OPC functionality will not be available until the following day.
- Ask to be transferred to the OnStar? Dealer Center (ODC). If you are disconnected, call the ODC at 1-888-ONSTAR-1 (1-888-667-8271). Request that a 3-year Analog-to-Digital Transition (ADT) upgrade package be applied to the customer's account. All upgrade packages are dealer prepaid. The dealer's open account will be charged for the cost of the package plus any applicable taxes. The three Digital-upgrade packages that are available are:
? 3-year Safety and Security (S&S) ADT package
? 3-year Directions and Connections (D&C) ADT package
? 3-year Luxury and Leisure (L&L) ADT package
Important:: As SI states, YOU MUST REMEMBER TO RECONFIGURE THE NEW MODULE WITH AN ONSTAR ADVISOR TO COMPLETE THIS REPAIR. FAILURE TO DO SO WILL RESULT IN COMEBACKS AND CHARGEBACKS. In addition, pressing and holding the white dot button on the keypad will NOT reconfigure the OnStar? system. This action will cause a Diagnostic Trouble Code (DTC) to set.
5. Have the Service Advisor, Service Manager or Sales Consultant review the new OnStar Personal Calling (OPC) procedure with the customer. The customer is used to their Generation 5 analog/digital-- ready OPC system, which uses individual digit dial to make a call. Generation 6 Dual-mode (analog/digital) uses continuous digit dial, and the customer needs to be made aware of this change.
6. Give the "OnStar Generation 6 Dual-Mode analog/digital Tip Sheet" to your customer. This tip sheet will help your customer better understand their new OnStar? system.
7. Have the customer sign the form that is titled "Terms and Conditions of Your OnStar Service". Fax this form to 313-665-0485 and give a copy to the customer. You may also like to keep a copy for your records.
8. Collect payment from the customer. Your dealership will be charged for the upgrade package, so you must collect payment from your customer. The prices for the three upgrade packages are as follows:
- 3-year Safety and Security (S&S) ADT package. $549 plus tax (if applicable)
- 3-year Directions and Connections (D&C) ADT package. $1099 plus tax (if applicable)
- 3-year Luxury and Leisure (L&L) ADT package. $2159 plus tax (if applicable)
9. Use labor code Z2096 to submit your claim for the labor time published below plus 0.2 hr Administrative Allowance and an additional $20.00 Net Amount.. For claim submission, use Complaint Code MH -- Technical Bulletin, and Failure Code 93 -- Technical Service Bulletin."