STEPHEN D
Full Member
- Joined
- Apr 6, 2006
- Messages
- 116
I just received this letter in the mail from GM:
Dear STEPHEN D
As the owner of a 2004 model year Chevrolet Avalanche, your satisfaction with our product is very important to us.
This letter is intended to make you aware that your vehicle could develop a condition where one or more of the instrument panel gauge needles may stick, flutter, or become inoperative.? This may cause inaccurate readings, including the speedometer and the fuel gauge.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has this condition.
What We Have Done:? General Motors is providing owners with a special coverage that extends the warranty on the instrument panel cluster for the condition described above.? If this condition occurs on your 2004 model year Chevrolet Avalanche with 7 years of the date your vehicle was originally placed in service or 70,000 miles, whichever occurs first, the condition will be repaired for you at no charge.
What You Should Do:? Repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer.? If you believe your vehicle has this condition, contact your Chevrolet dealer to schedule an appointment at a time that is convenient for you.? Your dealer will inspect the vehicle and if the condition is found, your dealer will replace the instrument panel cluster.? When calling your dealer, please have your 17 character vehicle identification number (VIN) handy so your dealer can ensure the cluster will be available on your appointment date, if needed.? Your dealer will also need the mileage on your vehicle.? Keep this letter with your other important glove box literature for future reference.
Reimbursement:? The enclosed form explains what reimbursement is available and how to request reimbursement if you have paid for repairs for the special coverage condition.
If you have any questions or need any assistance, just contact your dealer or the Chevrolet Customer Assistance Center between the hours of 8:00AM and 11:00PM, EST, Monday through Friday.? They can be reached at 1.800.630.2438 (TTY 1.800.833.243.
We are sorry for any inconvience you may experience; however we have taken this action in the interest of your continued satisfaction with our products.
Scott Lawson
General Director,
Customer and Relationship Services
Dear STEPHEN D
As the owner of a 2004 model year Chevrolet Avalanche, your satisfaction with our product is very important to us.
This letter is intended to make you aware that your vehicle could develop a condition where one or more of the instrument panel gauge needles may stick, flutter, or become inoperative.? This may cause inaccurate readings, including the speedometer and the fuel gauge.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has this condition.
What We Have Done:? General Motors is providing owners with a special coverage that extends the warranty on the instrument panel cluster for the condition described above.? If this condition occurs on your 2004 model year Chevrolet Avalanche with 7 years of the date your vehicle was originally placed in service or 70,000 miles, whichever occurs first, the condition will be repaired for you at no charge.
What You Should Do:? Repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer.? If you believe your vehicle has this condition, contact your Chevrolet dealer to schedule an appointment at a time that is convenient for you.? Your dealer will inspect the vehicle and if the condition is found, your dealer will replace the instrument panel cluster.? When calling your dealer, please have your 17 character vehicle identification number (VIN) handy so your dealer can ensure the cluster will be available on your appointment date, if needed.? Your dealer will also need the mileage on your vehicle.? Keep this letter with your other important glove box literature for future reference.
Reimbursement:? The enclosed form explains what reimbursement is available and how to request reimbursement if you have paid for repairs for the special coverage condition.
If you have any questions or need any assistance, just contact your dealer or the Chevrolet Customer Assistance Center between the hours of 8:00AM and 11:00PM, EST, Monday through Friday.? They can be reached at 1.800.630.2438 (TTY 1.800.833.243.
We are sorry for any inconvience you may experience; however we have taken this action in the interest of your continued satisfaction with our products.
Scott Lawson
General Director,
Customer and Relationship Services