Decided To Trade Again.

[Beaverton]

Ummm, why not just get the tranny fixed under warranty? That would be much cheaper....

At least I think it would be...

 

[Blueruck]

My only advice is off subject - given your luck with the 03 - I wouldn't any lottery tickets for a couple of weeks

 

[AV-GARGOIL]

Is there another Chevy dealer in your local area? Maybe, just maybe, if they can get you a new one,(to hopefully earn your business in the future),they would do it for that reason. If not, past problems that I have had, I went right to GM and told them what happened and what it would take to make me happy. I guess that is why I still buy there products and fill out their surveys to this day! Good Luck!

 

[RedAllison]

Another dealer wouldnt necessarily make any difference, in fact the original selling dealer will generally get more done on a first time problem like this vs another dealer. GM will make the decision of a new vs rebuilt transmission, NOT the dealer. I can just about assure you that being this is the first go-round, your transmission will be rebuilt. GM just isnt gonna ship you a new one "just because" thats what you would rather have. I know someone with 50k on their 02 Av and GM rebuilt his tranny 2ce before they sent him a reman unit, NOT a brand new unit. And I would bet you 10-1 if they DID send you a "new" tranny it too, would be a "reman" unit which is simply someone elses bad tranny that has been rebuilt or one from the R&D Dept that was rebuilt and shipped out. Thats the way business is done.

GM doesnt build transmissions, their suppliers do and their contracts provide for certain %ages of "comebacks" and "rebuilders", its worked into the warranty agreement of the respective companies. GM will bill the transmission builder for having your tranny fixed/replaced. There is seldom a situation that would allow for a completely new unit to be yanked from the line and shipped to a dealer for replacement.

Having said that, DONT shoot the messenger, I'm just trying to tell you the way the wheels turn from the business point of view. I'm with you as far as wanting a new unit, but you know the saying about wishing in one hand and *&$*# in the other!!! You obviously have the money to get whatever you want, and its certainly your choice in the end. But I for one would consider it completely wasted money to trade vehicles just because you arent sure of the warranted transmission. If you keep the truck and have it fixed you are out 1 weeks possessions and a lil inconvience and both the dealership and GM will be kissing your butt because they want you happy. If you trade the truck, you are only draining your bank account. The dealer and GM make another sale. Whose really comin out on top?

Good luck and let us know what happens,
RA

 

[danlwil]

I would like to interject one thing.

People will give you good service if you are reasonable.

Maybe you should get opinions from both dealers (or a couple of others if possible) in your area. Go directly to the service managers. Ask each one what he believes the best solution is. Find out what each one is willing to do. Then make your most reasonable decision from there.
I've had several vehicles that have required some major repairs and have driven them for a long while after that trouble free.

Best wishes... We still drive the best truck!

[attachment deleted by admin larger then 100KB]

 

[DGonz]

JustMe, I like Danlwil's idea, with the price of gas going up do you really need a 2500, now lets say you do go ahead and trade what makes you think that you will not have a trany problem with the new one, personally I would get it fixed, call the other dealer and see what the service manager tells you.
Good Luck

 

[Beaverton]

Frankly, pitch a fit and see if they'll give you a loaner. ?The dealer has a reputation they should want to polish, not tarnish. Ultimately they should be concerned about earning your repeat business. ?Ask for someone who can make the decision - don't rely on the service manager. ?

You just bought the truck and don't seem to have a significant number of miles. ?Also, since your saying you are considering this to "trade again", does this mean you've bought more than once from the dealer? ?If so, make these points to the manager as well, supporting your argument that you're a valuable customer.

Also, since this is a warranty repair, this shouldn't represent a big deal to them. Their insurance company (GM) is actually paying for the repairs, including labor. So it really helps them keep their folks busy.

 

[colek]

I'd get it repaired, there's no need to trade it in... especially if it's because you don't like the dealer. What happens if the new one has a problem ? Would you trade again to the same dealer you don't like ? I know you're upset that you had to wait on the tow truck, that your transmission is out and that you think the dealer misdiagnosed your problem initally, believe me I've been there, but it passed quickly as I got the vechicle (not my AV, a truck I had) back the next day and had no problems with it. I think if you allow the dealer or another dealer the chance you'll be happy with your AV again, and save a bunch -o- money in the process.

 

[dday]

I'd agree with NW_Nick. Throw a fit, your AV has almost no miles, still under warrenty and you had it checked before it went out. They told you nothing was wrong so they should pay for the initial tow and the tow to the shop. Might want to hold off on demanding tow cost but use that as leverage for a loaner. Had it been fixed when you initally complained you would not have been stranded, so let them know. Any good dealer is going to do what they can to make you happy. A happy customer tells 1 friend and PO'd customer tells 10 and the dealer knows this, make that work for you. Good luck but I'd say do not trade.

dday

 

[Intimidatoruag]

justme ..... if they have the car at least overnight, which they will, your selling dealer (if that is where you took it to be fixed) should provide you with a loaner car .... if they don't find your sales person .... he/she probably has a way of getting you a car while your vehicle is in for service.

My salesman tells me to contact him directly instead of service .... he will either provide me his 2nd or he demo while my truck is in for service .....

and I agree with the other posts .... it would not be the right choice to trade in an 03 1500 for an 03 2500 ....

What an idea on trade-in .... I had a 2002 2-10 crew cab .... listed for like 25,500 (I think, pretty close +/- 750) .... could not sell it out right for nothing .... owned it 9 months ... repeat nine months with 13,000 miles on it ..... only go 15,200! on trade ..... ouch! ....

 

[midlifecrisis]

Justme - you should wait a few days before you decide to trade in. I think the emotion of the moment is affecting you. I don't blame you, since I'd be ticked if my brand new truck stranded me. But take a deep breath and let the emotions calm down before you make any decisions. In the meantime, get the tranny fixed first. Worst comes to worst, keep the truck until the warranty is up, and then trade it in. You will be in a much better financial situation at that point.

Also, if they rebuild the tranny, inquire as to the warranty associated with it. Maybe they will give you an extended warranty for the tranny past 36K miles.

Unless you are doing some big time towing or commercial work, I'd stay away from the 2500.

Good luck for whatever you decide.

 

[WVBubba]

pay for towing It is covered under the warranty, my battery went dead and 1*800*chevusa sent a flatbed took it to the dealer and they warranty a new battery, now cost to me, and my AV is almost 2 years old.

 

[dday]

THATS GREAT!! Hopefully you will have no more problems once the tranny is rebuilt. Somewhere on this site (don't have time to seach now) its been said that the way parts settle together a rebuilt tranny is the best way to go. Natural wear on each part starts to gell them together so throwing a brand new one in usually does not set well. I think a rebuilt would be the way to go. Hopefully you will not have to worrie about being stranded anymore.

dday

 

[Blueruck]

WOW Justme - when it rains it pours - or so says Morton's

I am with you that it is time for a brand new AV - it is the dealerships problem that the AV is wrecked and had tranny damage - I would push to have a brand new AV with maybe some extra features

Keep us posted

 

[steelheadchaser]

They want to know what kind of coverage you have? That is outrageous. Your insurance company will probably think so ,too. I think that dealership owes you big time, for good will at the bare minimum. Time to meet the general manager, if not the owner. You not only should be zero money out of pocket, they should be doing a whole lot of kissing up. Good luck!

 

[Blueruck]

WHAT KIND OF COVERAGE They must be smok'n something good - they have business insurance and the person who hit it should also have business insurance - that took some BIG one's to ask you that question.

I agree with Steel time to meet the GM and find out how they are going to take care of you - I think I would turn you loose on the lot and tell you to pick your new AV and if you didn't find one you wanted, we would get on the network and find your new AV.

 

[ultravorx]

well, since the dealership is doing the repair, it will show up on a car fax that it was smashed. ?Thats why its better to get it fixed (if its your fault) by someone you know, this way no one know about the crash up. ?Honestly, the truck wont be the same after being hit. ?Because you know about it. ?See if they will give you an 03', tell them your concerns about it being hit. ?And i gaurantee you, where it was hit, if they fix it, you WILL see imperfections in the paint. ?They either wont tape off an edge rights, or not blend it properly. ?I would talk with the head manager, then probably the owner. ?Corporate GM is a waste of time(i should know), and its a dealer level issue, so take it up with the dealer,
good luck
Frank

 

[Nightshark]

Thanks Blueruck, I will sure keep you posted, I am going to go take some pictures of my poor AV, and see what they can do for me. If I had of had the wreck it would be on me, but they did ask about what kind of coverage I had on my AV. What a question they know I have full coverage. I am going to push for a new one now.

I would have gone ballistic if they asked me what kind of converage I had after they hit my truck!!! Under no circumstances let your insurance cover this. They are responsible for it not you.

I would have been happy with the salesman's truck while the transmission was being fixed, but when you combine the circumstances of the tranny failure after the service person misdiagnosed it, then your truck gets damaged on multiple sides while in their care, I would request a new truck of equal value (or get a more expensive one and pay the difference).

 

[steelheadchaser]

I just had another thought concerning this. Your dealer is probably figuring that they will do the body work, and charge it to your (or even their) insurance, turning this into a money-making operation for them. Even if they decide to fix it on there own, they control the cost (and quality) of the repairs. Here in the State of Washington, we have the right to have a vehicle repaired anywhere we choose. No "approved facilities" lists or lowest of three estimates B.S. . If that's the case in your state, you may have a fair amount of leverage. Ask them who their insurance company is, and then let them know you plan on taking your Av to the best, i.e.,most expensive body shop in town. They may change their tune a bit after hearing that.

 

[ipompey]

Thanks again guys for all of your support. The dealership just called and they told me my AV was scrap metal. I am going to go look at the new ones now. The general manager said it would be an even trade, even though I have 2,100 miles on it. They told me they had 3 AVs in stock like my AV. At least my insurance won't go up on me because of it. Here in Michigan we have no fault insurance, I still don't understand how that no fault insurance works. So tell me what to look for when I am looking at the new AVs. My husband is at working a double shift today, and I have to do this alone.

Wow, a brand new truck!!! Maybe you should go buy that lottery ticket now...I think your luck is starting to change.

 

[Blueruck]

I wouldn't make a choice today and pick the new AV - I would ask them to put in writing what you are going to get and take your time looking for a new AV - you have an AV to drive for now - no need for a quick decision - especially if you want your husband present.

Wait until Sat

 

[RichUF]

well, since the dealership is doing the repair, it will show up on a car fax that it was smashed. ?Thats why its better to get it fixed (if its your fault) by someone you know, this way no one know about the crash up. ...

yeah, covering up a crash is great idea so that one is sure to deceptively make as much as possible when they go to sell it to a naive, unsuspecting used car shopper

Please tell me you are kidding.

 

[Reidan]

Honey, I would tell them you are not interested in the 3 AV's they have that are just like your old AV. Tell them you want the best one they have on the lot, and you are not gonna give them a damn dime more for it.

If you already had a fully loaded AV, you want to go shopping in the GM Accessories Catalog for all the toys that you could not get before. Something like a brush guard, or the AV Tent. Just make sure it has a big BIG price tag. Even if you do not want it, get it and then you can sell it to someone here on CAFCNA.

If they do not like it, then tell them the cost difference they will eat will be dwarfed by the legal fee's they will have to pay for your attorney when you take them to court.

Also, tell them that you are gonna call the local news paper or TV channel that does consumer watchdog events in your area. I am sure they will love to hear what has happened to you.

Also, pain and suffering. Insurance companies will pay you a monetary reward even if you are not injured. Just to cover the hassles and lost sleep worrying about the trouble.

Also, you need to find out what the insurance of the idiot who actually hit your AV is going to do for you. Most likely the dealer has already talked to the company/driver/insurance and they think that they are gonna make a killing on this deal. Make sure that you do not get the short end of the stick on this deal. Do not let the dealership be the controlling force on this. They are trying to cover their own butts.


I am not usually a person who thrives on the thought of suing someone or things like that. I am really a laid back guy. But your situation has really hit a nerve with me. You might actually want to consult a lawyer just to make sure you are covered. Especially if the dealership starts trying to make you sign any waivers or other legal documents.

I wish I lived near you. I would love to go to the dealership with you and rip them a new one on your behalf. Heck, where do you live, ya never know if we are close or not. I am not doing anything this afternoon!

Reidan

 

[Blueruck]

Reidan - I agree with you she should get something extra besides a new AV -

Saying she should get everything she can squeeze out the dealer and Ins company no matter is wrong - I think this is part of what is wrong with America - I think the dealership should make this situation right with a nice new AV and a little extra, but it is beyond reason to think she should be grossly over compensated for this situation.

No one got hurt nor was there prolonged pain and suffering - yes getting stuck on an icy road is not good and had the potential for something bad to happen, but I think she has all 10 toes and fingers

Just my .02

 

[Mikes_AV]

Glad to hear you are happy with what you are getting. I know you mentioned Michigan in one of your other posts, I'd really be interested to know who the dealer is!