gatorjedi
Full Member
I have had my AV for about 45 days now, and my best friend got one about 2 weeks after I did. When driving mine I usually have the radio on of the window open so I don't hear much from the engine. I noticed an exhaust tap noise about 3 weeks ago and when I drove in my friend I listened for and I could not hear it and I noticed that his was much quieter than mine, almost like I had a piece of insulation missing or an exhaust leak.
So, this past Tuesday, I went up to the dealership and asked if a mechanic could take a drive in my AV to take a listen to the exhaust, after a couple of miles, he finally said he could hear it, but that since you can only hear when the truck is under load while driving it would be nearly impossible to track it down. He asked me to bring it back if it got worse.
So, on Wed's I just couldn't take it anymore, and made an appointment to have it checked out. On Thur's morning I dropped it off and told the service adviser to drop the exhaust, pull the oxygen sensors, pull the exhaust manifold, etc., do whatever they had to to find the problem and fix it!
Thur's afternoon he calls and tells me they are still working on it and it would be ready Friday. On Friday I call to check the status at about noon and he tells me they can't find anything wrong with the truck!
I re-stated to him, JUST GO DRIVE ANOTHER AV OFF THE LOT AND YOU WILL HEAR THE DIFFERENCE!!! at about 3:30 in the afternoon he calls my house and tells my wife that my truck is done. I call him and ask if they found the problem? You can already guess what his answer was, NO.
That afternoon my buddy drives me up to pickup my AV and I ask the Service adviser to to take a ride with me to see if he could hear the problem. After the test drive I then ask him to take a ride in my friend's AV so that he could hear the difference. After returning from the drive in my friend's AV, he says yes, they did not even have to make it out of the parking lot before he could hear the difference. So, I asked him why they had my truck for 2 days and never bothered to pull anything to find the problem? He then told me that they would keep the truck and do what I originally asked them to do. BUT, he had to get the SERVICE MANAGER to ok it first.
The service manager comes out, thenthey decide to take my truck out for a drive to hear the problem. After returning I then ask the service manager if he could hear it? he replyed yes, then I asked him to take a ride
in my friends AV to hear the difference, HIS reply is, I don't have to, the noise coming from your truck is acceptable. I asked him if that meant that they were not going to pull the exhaust system, and he said "that's exactly what I mean, no 2 trucks sound alike and there is nothing wrong with your truck" and proceeded to walk away.
NOW, the noise coming from my truck is not so load that I can't drive it, and it doesn't seem to be affecting the preformance of the vehicle. BUT, I paid alot of money for this vehicle, and I have driven others before I bought mine and I drove a demo after the mechanic drove mine on tuesday, and they did not make any such noise.
What do you guys think I should do? Should I pursue this with GM or am I being too meticulous about my truck?
Thanks, sorry this post was so long......
Gatorjedi
So, this past Tuesday, I went up to the dealership and asked if a mechanic could take a drive in my AV to take a listen to the exhaust, after a couple of miles, he finally said he could hear it, but that since you can only hear when the truck is under load while driving it would be nearly impossible to track it down. He asked me to bring it back if it got worse.
So, on Wed's I just couldn't take it anymore, and made an appointment to have it checked out. On Thur's morning I dropped it off and told the service adviser to drop the exhaust, pull the oxygen sensors, pull the exhaust manifold, etc., do whatever they had to to find the problem and fix it!
Thur's afternoon he calls and tells me they are still working on it and it would be ready Friday. On Friday I call to check the status at about noon and he tells me they can't find anything wrong with the truck!
I re-stated to him, JUST GO DRIVE ANOTHER AV OFF THE LOT AND YOU WILL HEAR THE DIFFERENCE!!! at about 3:30 in the afternoon he calls my house and tells my wife that my truck is done. I call him and ask if they found the problem? You can already guess what his answer was, NO.That afternoon my buddy drives me up to pickup my AV and I ask the Service adviser to to take a ride with me to see if he could hear the problem. After the test drive I then ask him to take a ride in my friend's AV so that he could hear the difference. After returning from the drive in my friend's AV, he says yes, they did not even have to make it out of the parking lot before he could hear the difference. So, I asked him why they had my truck for 2 days and never bothered to pull anything to find the problem? He then told me that they would keep the truck and do what I originally asked them to do. BUT, he had to get the SERVICE MANAGER to ok it first.
The service manager comes out, thenthey decide to take my truck out for a drive to hear the problem. After returning I then ask the service manager if he could hear it? he replyed yes, then I asked him to take a ride
in my friends AV to hear the difference, HIS reply is, I don't have to, the noise coming from your truck is acceptable. I asked him if that meant that they were not going to pull the exhaust system, and he said "that's exactly what I mean, no 2 trucks sound alike and there is nothing wrong with your truck" and proceeded to walk away.
NOW, the noise coming from my truck is not so load that I can't drive it, and it doesn't seem to be affecting the preformance of the vehicle. BUT, I paid alot of money for this vehicle, and I have driven others before I bought mine and I drove a demo after the mechanic drove mine on tuesday, and they did not make any such noise.
What do you guys think I should do? Should I pursue this with GM or am I being too meticulous about my truck?
Thanks, sorry this post was so long......
Gatorjedi
