M
mtnbkr
GUEST
I must say that the Chev dealers where I am generally appear to be pretty brutal. I know very little about the Av, compared to most of you. Sadly, this amounts to one @#$% of a lot more than any salesguy I've dealt with (as most of you have already commented). More sadly, the guys I've dealt with don't seem to care whether I buy an Av from them or not.
At the first dealer, I hooked up with a guy whose business card reads "7 Year Member Sales Marketing Guild". The other salespeople at this dealership tell me that this guy is their superstar - he knows everything there is to know. I told him that I wanted to order an 03, talked to him a bit (which was painfully uninformative and a complete waste of time for me) and told him I'd call him when I was ready. I left him a voicemail to call me, which went unanswered. About a week later, I talked to him (he was with a customer and promised to call me right back). Again, no reply.
I went to another dealer and told the salesguy there that the first guy didn't seem interested in a sale as he wouldn't return my calls. You've probably already guessed it - ironically, the second guy didn't return my messages either. At this point, I prayed for someone to remove me from this madness.
I decided to give the first guy a shot again. I called him and mentioned that he hadn't called me back. He insisted that I was mistaken as one of his "rules" was to always return his calls promptly - that this is one of the reasons he has been so successful. Even though he was completely wrong, so what? Whatever happened to the rule that no matter what, the customer is always right? Anyway, this guy's no worse than the rest so I think I'll go with him since the dealer is closest to my place of work.
I can go on and on about my subsequent (less than ideal) dealings with this guy, but will spare you.
I've concluded that the Chev salespeople where I live view their job as nothing more than facilitating a sale (ie. completing the paperwork to do the deal). They know very little about the product they're selling and don't seem to care whether a sale is made. It's like they are doing me a favour. I can't understand how someone who does this for a living would not spend an hour a night on the net to educate themself about the very product they're selling. I have recurring nightmares about what I imagine will be the service department's attitude.
On the other hand, and to be fair, it has in fact crossed my mind that with age, I've gotten more demanding, more reliant on others to generate excitement and may very well have "Pain in the A#%" tattooed on my forehead.
Anyway, I love the Av and I am going to get one. But I must say, I've previously owned a Saturn, an Acura, a Pathfinder and a Jeep GCL. Apart from the JGCL (which was a negative buying experience but such a steal that I didn't care at the time), all the other purchases were nothing short of positive and exciting. With such a passion inspiring vehicle as the Av, it's a pity that I have no choice but to deal with uninformed, uninspired individuals. It's a good thing that the Av is so good that it can sell itself, because the salespeople I've dealt with aren't capable of doing it.
In a week, I'll be in Moab for the fat tire festival, grinding up the slickrock, dreaming of the Av to keep my mind off the excruciating pain and trying to keep up with my buddies. Life is still good, despite the salespeople I am forced to deal with. And I'll have my Av soon, despite them.
At the first dealer, I hooked up with a guy whose business card reads "7 Year Member Sales Marketing Guild". The other salespeople at this dealership tell me that this guy is their superstar - he knows everything there is to know. I told him that I wanted to order an 03, talked to him a bit (which was painfully uninformative and a complete waste of time for me) and told him I'd call him when I was ready. I left him a voicemail to call me, which went unanswered. About a week later, I talked to him (he was with a customer and promised to call me right back). Again, no reply.
I went to another dealer and told the salesguy there that the first guy didn't seem interested in a sale as he wouldn't return my calls. You've probably already guessed it - ironically, the second guy didn't return my messages either. At this point, I prayed for someone to remove me from this madness.
I decided to give the first guy a shot again. I called him and mentioned that he hadn't called me back. He insisted that I was mistaken as one of his "rules" was to always return his calls promptly - that this is one of the reasons he has been so successful. Even though he was completely wrong, so what? Whatever happened to the rule that no matter what, the customer is always right? Anyway, this guy's no worse than the rest so I think I'll go with him since the dealer is closest to my place of work.
I can go on and on about my subsequent (less than ideal) dealings with this guy, but will spare you.
I've concluded that the Chev salespeople where I live view their job as nothing more than facilitating a sale (ie. completing the paperwork to do the deal). They know very little about the product they're selling and don't seem to care whether a sale is made. It's like they are doing me a favour. I can't understand how someone who does this for a living would not spend an hour a night on the net to educate themself about the very product they're selling. I have recurring nightmares about what I imagine will be the service department's attitude.
On the other hand, and to be fair, it has in fact crossed my mind that with age, I've gotten more demanding, more reliant on others to generate excitement and may very well have "Pain in the A#%" tattooed on my forehead.
Anyway, I love the Av and I am going to get one. But I must say, I've previously owned a Saturn, an Acura, a Pathfinder and a Jeep GCL. Apart from the JGCL (which was a negative buying experience but such a steal that I didn't care at the time), all the other purchases were nothing short of positive and exciting. With such a passion inspiring vehicle as the Av, it's a pity that I have no choice but to deal with uninformed, uninspired individuals. It's a good thing that the Av is so good that it can sell itself, because the salespeople I've dealt with aren't capable of doing it.
In a week, I'll be in Moab for the fat tire festival, grinding up the slickrock, dreaming of the Av to keep my mind off the excruciating pain and trying to keep up with my buddies. Life is still good, despite the salespeople I am forced to deal with. And I'll have my Av soon, despite them.