pilotech
Full Member
Here it goes,
I have been sifting thru Gatorback topics for a month now and have moved forward with contacting dealers for repair. I printed off the TSB Bulletin for the cladding problem and have called 7 dealers within 100 miles or so, of which only three would actually look into it further. At the same time I contacted GM & started a file (complaint) with them. All three dealers told me they would contact the Regional Service Rep and get back to me. Meanwhile GM had me bring it into the closest dealership to confirm the issue. After bringing it in, the service rep at the dealership confirmed that it's "Extremely Faded!", and told me he would get in contact the the Regional Service Manager. GM told me they would monitor the progress and keep in touch with them and me. I has now been 3 weeks and I just got the call today from GM telling me that the Regional Service Manager will offer NO Assistance for this problem. Because I'm the second owner and its not in warranty. I have bought ALL NEW GM VEHICLES! (6 in 10yrs) with the exception of this one that I bought GM Certified Jan, 07 with 64k. WHAT ELSE CAN I DO? The other dealers have now called back also and said they can't help because theres no warranty. Robert At Gatorback told me he doesn't have any contacts with the RSM in my area. IS THAT IT? Do I need to move on and start thinking about doing it myself? (I will consider that once all my options are exhausted.) I will attach some pics of the cladding. PS sorry for the book I just wrote.
I have been sifting thru Gatorback topics for a month now and have moved forward with contacting dealers for repair. I printed off the TSB Bulletin for the cladding problem and have called 7 dealers within 100 miles or so, of which only three would actually look into it further. At the same time I contacted GM & started a file (complaint) with them. All three dealers told me they would contact the Regional Service Rep and get back to me. Meanwhile GM had me bring it into the closest dealership to confirm the issue. After bringing it in, the service rep at the dealership confirmed that it's "Extremely Faded!", and told me he would get in contact the the Regional Service Manager. GM told me they would monitor the progress and keep in touch with them and me. I has now been 3 weeks and I just got the call today from GM telling me that the Regional Service Manager will offer NO Assistance for this problem. Because I'm the second owner and its not in warranty. I have bought ALL NEW GM VEHICLES! (6 in 10yrs) with the exception of this one that I bought GM Certified Jan, 07 with 64k. WHAT ELSE CAN I DO? The other dealers have now called back also and said they can't help because theres no warranty. Robert At Gatorback told me he doesn't have any contacts with the RSM in my area. IS THAT IT? Do I need to move on and start thinking about doing it myself? (I will consider that once all my options are exhausted.) I will attach some pics of the cladding. PS sorry for the book I just wrote.