It looks like this was what delayed Grey's trans.....
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Document ID# 1522494
2003 Chevrolet Avalanche
Info - Product Quality Center for Engine and Transmission Assembly and Transfer Case Replacement #02-07-30-029E - (May 26, 2004)
2005 and Prior Passenger Cars and Light Duty Trucks
2003-2005 HUMMER H2
with Automatic Transmissions and/or Transfer Cases
This bulletin is being revised to add the 2005 model year. Please discard Corporate Bulletin Number 02-07-30-029D (Section 07 - Transmission).
To improve the quality of both OEM and Goodwrench? replacement engine, transfer case and transmission assemblies, the Product Quality Center (PQC) was implemented to assist dealers whenever an assembly requires replacement. The primary purpose of the PQC is to obtain faster and more accurate quality information on all replaced assemblies. This information will be used to improve the reliability of both OEM and Goodwrench? assemblies.
Included are all OEM assemblies replaced under warranty and policy, service assemblies (B and N claims) and over the counter assembly replacements beginning with repair orders written on July 1, 2002 for engines and transmissions and repair orders written on January 20, 2003 for transfer cases. Dealer empowerment regarding policy adjustments remains in effect, however, the need to replace an engine, transfer case or transmission must be reviewed with the PQC. Assemblies replaced under a GMPP extended service contract are not included. Dealers should continue to contact GMPP in these cases. When servicing engines and transmissions covered under an exchange program, contact TAC as described in the Exchange Bulletin.
Prior to replacing an assembly, dealers will need to call the PQC at 1-866-654-7654. The Center will be available Monday through Friday from 8:00 am to 5:00 p.m. in each time zone in the continental U.S. (in Canada, Eastern to Pacific Time). Prior to calling, please refer to the engine, transfer case or transmission template found at the end of this bulletin. The PQC will follow these templates in order to acquire information for GM use during assembly teardowns and root cause determination. Use of the templates will minimize the time spent on the telephone and avoid the need of a second call to the PQC. Copy the templates as required.
Refer to Corporate Bulletin Number 02-06-01-026 and 02-07-30-028 for engine and transmission unit number locations.
Any of these assemblies sold "over the counter" and then considered for an assembly replacement MUST have the unit serial number attached to be considered by the PQC. If an assembly is returned without a legible serial number, dealers will need to contact their Area Service Manager (AVM) (in Canada, the District Service Manager (DSM)) who will determine if the assembly is the same unit sold over the counter. Dealers are encouraged to record the unit serial number on the original counter sales invoice.
If normal engine, transfer case or transmission diagnostic assistance is needed, dealers should still call the GM Technical Assistance Center. The PQC should only be called when an assembly is needed. In the case of an over the counter replacement, the dealer will be expected to obtain as much failure information as possible before the PQC will approve a replacement. This may include involving the purchaser in the call along with a representative of the dealership. Dealers should not provide the phone number to purchasers.
The PQC will review the diagnosis, offer additional direction, and when needed, authorize replacement of the assembly. The PQC will also pre-authorize the warranty claim. Dealers will need to provide the total claim expense, including a breakdown of the assembly cost and parts mark-up, labor cost (hours X warranty labor rate) with any additional hours. The Center can authorize a reasonable and customary amount of additional time to disassemble and reassemble the unit in order to determine if an assembly is required.
In many cases, the technician may not have all the necessary claim information during the initial call. In these instances, the assembly will be authorized and the technician provided with a case number. A second call will be needed at a later time to pre-authorize the claim which can be made by the Warranty Administrator once the claim information has been collected.
There may be situations where the assembly can be repaired but due to customer satisfaction reasons, an assembly replacement should be considered. In these cases, the dealer should still contact the PQC for assistance. They will collect the quality information and refer the dealer to their Area Service Manager (AVM) [in Canada, District Service Manager (DSM)] who can approve the replacement. The assembly can be installed only if the AVM/DSM provides approval. If this occurs, the warranty claim must be "H" routed for authorization.
If an assembly needs to be replaced and the PQC is not available (after hours, on the weekend), dealers should use their own discretion, including a repair vs. replace analysis. On the next business day, please call the PQC with all the required information (refer to the templates) and the claim will be pre-approved.
The following five labor operation numbers will require either pre-approval from the Call Center or approval from the AVM/DSM:
? K7000 -- transmission assembly replacement
? J1820, J1840 and J1880 -- engine assembly replacements
? K4410 -- transfer case assembly replacement
Dealer authorization will not approve these labor operation numbers. Repairs started before July 1, 2002 can still be submitted without PQC approval.
When returning a core assembly, a readable copy of the repair order and completed feedback form shipped with the new assembly must be attached to the shipping container per the instructions supplied with the new assembly. Refer to Corporate Bulletin Number 01-07-30-029 for transmission return information. DEALERS MUST RETAIN ALL ENGINE, TRANSFER CASE AND TRANSMISSION CORES UNTIL EITHER THE CLAIM IS PAID OR THE WARRANTY PARTS CENTER HAS SENT A REQUEST FOR THAT CORE.
PQC Call Process
1. If dealer diagnosis indicates a need for either an engine, transfer case or transmission replacement, then complete the appropriate engine, transfer case or transmission call template in this bulletin. Accurate repair and replace estimates are essential to eliminating a second PQC contact.
2. Call the PQC at 1-866-654-7654 prior to replacing the assembly.
? If assembly replacement is NOT authorized, then proceed with repair of the assembly. If agreement on repairs cannot be reached, contact your AVM (in Canada, DSM) for a final review of the case.
? If assembly replacement is approved, then proceed with the replacement and ATTACH the call template to the repair order.
3. When the repair order is closed, compare the warranty claim line total to the replace cost estimate on the call template (Engine = line 11, Transfer Case = line 12, Transmission = line 13). If the final claim amount does NOT exceed $50.00 more than the estimate, then submit the claim. If the claim amount DOES exceed $50.00 more than the estimate, then continue with Step 4.
4. Complete the last section of the call template and contact the PQC either by phone at 1-866-654-7654 or fax at 1-866-207-3109 making sure that the PQC case number field is filled in. If faxing, DO NOT SUBMIT THE CLAIM FOR A MINIMUM OF 24 HOURS as it will reject until the PQC adjusts the preapproved amount. If the PQC is unable to approve the difference, they will contact the dealer as indicated on the fax.
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The rest is the form they have to fill out...
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