PMatt75002
Full Member
Wife took the AV in for leak repair today. Dealer has always provided loaner if vehicle requires overnight stay. Anyway, she gets there at noon, & they say they can?t get to it until late today or in the morning. They tell her to leave and bring it back at 5pm. & they will start on it late today or in the morning. When she asks about a loaner, they say she can?t have one unless they keep it 24 hours, & if they don?t get it back to her tomorrow night, she can have a loaner then. Car is less than 2 weeks old & still has the paper tags.
After my call to the Service Mgr. They change their tune & have her return the AV and get her loaner. Am I being unreasonable? It?s a $40K vehicle, and it?s not like I was asking for a Vette as a loaner.
Just curious whether the loaner is supposed to be included in warranty, or is a dealer policy or what the deal is? We have bought 2 Suburbans from the same dealership & have never had this problem before.
After my call to the Service Mgr. They change their tune & have her return the AV and get her loaner. Am I being unreasonable? It?s a $40K vehicle, and it?s not like I was asking for a Vette as a loaner.
Just curious whether the loaner is supposed to be included in warranty, or is a dealer policy or what the deal is? We have bought 2 Suburbans from the same dealership & have never had this problem before.