ultravorx
Full Member
HEy, whats up guys, here is a letter i just wrote to a lemon law web site to gain some info on what to do about my truck. Here are the problems I've had since day one. Any info reltaed to this would be helpful.
Hi, I was looking for your opinion in the matter of my 2002 2500 Chevy avalanche. I purchased it in November of 2002 from Schaller's Chevrolet in New Britain, CT. Since day 1 I've had problems with it. And have brought it into the dealership more than once a month since I've owned it. Its always a different problem, or no problem found. I've had less problems with my old car than with my new one. Here are the list of my problems from day one. First upon test driving it, I noticed it needed an alignment, I told them to have it fixed for delivery. It wasn't fixed, next day(2nd day of ownership), I brought it back, I was told I need to drop it off for the day next week, 7 days later, by the service manager Stanley Koatik(sp?)! Before my first oil change I checked my oil, the dipstick was dry!, I found out that the 8.1l motors drink oil like its water, when I told the dealership about it, they said the level was normal and save my gas receipts to check if its burning more than normal. No truck should be burning oil, this is unacceptable. Then I had the issue of my fog lights fogging up along with my headlights. They said its normal for my headlights to fog up slightly, but they would replace the fog lights. On a $40,000 truck, I shouldn't have any fog! Well, the next day after the fog lights were replaced, I notice one of them was filled with water, the dealership didn't seat the fog light bulb in the housing correctly. And since I used the fog light, it burnt the housing because the bulb was touching the housing. I brought it back to the dealer who looked at it, said to bring it on Friday and he would replace it, and also look at the "pulsating" dash light issue. Well, on Friday he said, your here to replace your fog light, right? I said yep, and check the pulsating lights he didn't see that it was melted, so he though he would drain out the water and reseal it(basically screwing me). But when he saw it was melted, he realized he couldn't replace it cause he never ordered the part. When they called me, they said the part wasn't it yet, I though he told me he was replacing it, caught in his own lie! Then he said the pulsating dash lights is due to my aftermarket components, a radar detector and street pilot 3 gps, I don't think so. So I talked to his manager, he said he would look into it and call me back. When he called, all of a sudden this day was supposed to be a diagnostic day(to see what the problem was) I already was there for that earlier in the week. The service manager constantly lies to cover his bottom. After that whole incident, about 3-4 weeks went by, then my horn stopped working, kept blowing fuses, and almost got into 3 accidents. I brought it down, they gave me a rental car, and fixed it without a hitch, until my credit card bill came. Enterprise rental car has charged me $69.99 for something. I called up the service manager and asked him what the deal was, he said he would call the rental company,6 hours later, no call. So I called the rental company. It seems they agreed to me buying extra insurance, which I never agreed to, and it as $70 because I had the car for 7 days! I only had it for 1 day, the dealership never returned the car to them. Enterprise eventually took care of the charges to make me happy, which I appreciated. The dealership NEVER called me back, even though I left 3 phone numbers, each one with caller ID and voicemail/answering machine. When I recently popped my hood to check my oil level, which is at least a quart low,(just a tad of oil on the dipstick), I smelled antifreeze. After looking around for a while, I found it leaking on the side of the motor block, the antifreeze in a nice little puddle in a cavity on the side of the motor. Great, I have a 2002 truck that burns oil and leaks antifreeze. I went down to another dealership and told them about this, the electrical problem, and the burning oil problem. They said they will take it in this week to fix it. Just the other day my steering wheel likes to clunk when I am going around a corner, you can feel the steering column "knocking". I just hope I don't lose my steering! This other dealership will also be told of this problem. GM corporate has been notified about 3-4 times on all these matters. I'm really wondering what to do, Do I have lemon? What can GM do, so far nothing. They just keep telling me to bring it to the dealership. I'm hoping maybe for a buyback. I'm sick of bringing it in for service at least once a month since I owned it. Any ideas or advise would be greatly appreciated.
Frank Trzcinski
Hi, I was looking for your opinion in the matter of my 2002 2500 Chevy avalanche. I purchased it in November of 2002 from Schaller's Chevrolet in New Britain, CT. Since day 1 I've had problems with it. And have brought it into the dealership more than once a month since I've owned it. Its always a different problem, or no problem found. I've had less problems with my old car than with my new one. Here are the list of my problems from day one. First upon test driving it, I noticed it needed an alignment, I told them to have it fixed for delivery. It wasn't fixed, next day(2nd day of ownership), I brought it back, I was told I need to drop it off for the day next week, 7 days later, by the service manager Stanley Koatik(sp?)! Before my first oil change I checked my oil, the dipstick was dry!, I found out that the 8.1l motors drink oil like its water, when I told the dealership about it, they said the level was normal and save my gas receipts to check if its burning more than normal. No truck should be burning oil, this is unacceptable. Then I had the issue of my fog lights fogging up along with my headlights. They said its normal for my headlights to fog up slightly, but they would replace the fog lights. On a $40,000 truck, I shouldn't have any fog! Well, the next day after the fog lights were replaced, I notice one of them was filled with water, the dealership didn't seat the fog light bulb in the housing correctly. And since I used the fog light, it burnt the housing because the bulb was touching the housing. I brought it back to the dealer who looked at it, said to bring it on Friday and he would replace it, and also look at the "pulsating" dash light issue. Well, on Friday he said, your here to replace your fog light, right? I said yep, and check the pulsating lights he didn't see that it was melted, so he though he would drain out the water and reseal it(basically screwing me). But when he saw it was melted, he realized he couldn't replace it cause he never ordered the part. When they called me, they said the part wasn't it yet, I though he told me he was replacing it, caught in his own lie! Then he said the pulsating dash lights is due to my aftermarket components, a radar detector and street pilot 3 gps, I don't think so. So I talked to his manager, he said he would look into it and call me back. When he called, all of a sudden this day was supposed to be a diagnostic day(to see what the problem was) I already was there for that earlier in the week. The service manager constantly lies to cover his bottom. After that whole incident, about 3-4 weeks went by, then my horn stopped working, kept blowing fuses, and almost got into 3 accidents. I brought it down, they gave me a rental car, and fixed it without a hitch, until my credit card bill came. Enterprise rental car has charged me $69.99 for something. I called up the service manager and asked him what the deal was, he said he would call the rental company,6 hours later, no call. So I called the rental company. It seems they agreed to me buying extra insurance, which I never agreed to, and it as $70 because I had the car for 7 days! I only had it for 1 day, the dealership never returned the car to them. Enterprise eventually took care of the charges to make me happy, which I appreciated. The dealership NEVER called me back, even though I left 3 phone numbers, each one with caller ID and voicemail/answering machine. When I recently popped my hood to check my oil level, which is at least a quart low,(just a tad of oil on the dipstick), I smelled antifreeze. After looking around for a while, I found it leaking on the side of the motor block, the antifreeze in a nice little puddle in a cavity on the side of the motor. Great, I have a 2002 truck that burns oil and leaks antifreeze. I went down to another dealership and told them about this, the electrical problem, and the burning oil problem. They said they will take it in this week to fix it. Just the other day my steering wheel likes to clunk when I am going around a corner, you can feel the steering column "knocking". I just hope I don't lose my steering! This other dealership will also be told of this problem. GM corporate has been notified about 3-4 times on all these matters. I'm really wondering what to do, Do I have lemon? What can GM do, so far nothing. They just keep telling me to bring it to the dealership. I'm hoping maybe for a buyback. I'm sick of bringing it in for service at least once a month since I owned it. Any ideas or advise would be greatly appreciated.
Frank Trzcinski