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***UPDATE**HELP..Dealer coming after me for their mistake on my trade in.. ??

ajk2000

Full Member
Joined
Sep 17, 2006
Messages
639
Location
Huntington Beach, CA
Here's the story...
I shopped around for a couple of weeks before buying my AVY. I had a hard time getting what i wanted for my trade.? My trade was?a VW jetta coming up on the end of lease. I was way over on my milage and would of got dinged big time if i would of gave it back to VW so i traded it into Chevy.? ?I finally wound up at a dealer who offered me a smoking deal and a fair trade in amount on my Jetta.?
I had finance already done through Capital One so they had no room to make alot of money..
The sales person tried like heck to run my credit and try to "give me a better deal"? He even said "These capital one checks could be bad". BS they can call to verify..? I dont blame him for trying, But he kept us waiting for 3 hours on a deal that was already financed/ negotiated ahead of time.?

I got a message? from the dealer saying they were short on the tradein payoff amount..? i called VW to Get the 411.? they confirmed they sent in a payoff but it was short by about 2k..? ?

I got another call today from some lady in finance/billing? saying that im going to be getting a bill for 2k dollars...? um no? tranfer me to the sales manager...
I talked to the sales manager and they said that my payoff amount to VW is different than Their payoff amount..? ?They are guessing that they went through the automated phone for payoff.. (vw confirmed that no one called for payoff), not my fault, the deal was done during regular business hours..? So the million dollar question is who's responable??
I know there is a clause somewhere in? that mile long contact that states im responable for outstanding payment or something like that...

i know if i would of financed through them i would of got that call "we have been looking at your paperwork and we missed a few things come in and we can give you a better finance rate"? and BAM..? Your pament goes down and they add 3 months payments...


:help:
 
:eek:

I would like to believe that the dealer is at fault & responsible. Being that during the deal the salesman or the F&I person should have called the bank/leasing company who has the note on your trade in.
They have a form that needs to be filled out. Showing vehicle info, Payoff amount and per diem. (usually for up to 20 days I think)? What number was called, persons name if spoken to, or "automated" if so.? This info gets put into the figures and walla.

As I said, "I'd like to think the dealer has to bite this one" but I really dont know.? Maybe AVFox or one of the other folks that have more first hand knowledge about this and could give a little more light? on this.

Either way, I'd like to see how this turns out. Hopefully, you wont have to write an extra check.
 
Tell them... fine!  You'll be there to drop off the AV and pick up your VW.  I bet they sing another tune.  Trust me on this one.  Same thing hapend to me on the van I had and they ate it >:D
 
Loggie said:
Tell them... fine!? You'll be there to drop off the AV and pick up your VW.? I bet they sing another tune.? Trust me on this one.? Same thing hapend to me on the van I had and they ate it >:D
thats what I'm thinking.  Nothing they can do if they dont still have the V-dub.... is there?

 
grnxnam said:
thats what I'm thinking.? Nothing they can do if they dont still have the V-dub.... is there?

?has something to do with a void contract and you didn?t sign anything say you owed the 2k.  Stick by your guns on this one.  If they say they don?t have your car anymore, that?s BS demand it back.


 
Read carefully.....
most these purchase contracts have some line about getting official payout of trade in..
and everything on there is an estimate and subject to change.

Even calling in for payoff is an estimate until they send in payment.

You more then likely will be liable especially if you gave them the payoff..
 
I agree with ygmn, I think you're liable. But as some pointed out, you may have a way to back out or at the least some leverage in offering to return the vehicle. You might work out a split of some kind.
 
u may not be ready for my response, but here it is:



YOU ARE RESPONSIBLE.  lemme ask u something... if your payoff were $2,000 LESS, would you want that money back or would you let the dealer keep it?  ...  Exactly... u'd want your money back.  You have to respect it works both ways then if u owe more on it than what was ESTIMATED on your contract.  I just came from CA a few months ago and I've been a finance manager there / in the car business period for nearly 10 years so I think i'd be somewhat of an authority on this.  Look at your contract... at the very bottom where it says the no cooling off period... look at the box either right above, or two above ... ( i think it's the one that's two above )... read it thoroughly.  in there it specifically states if the p/o is any more than what is ESTIMATED, you are responsible for it... NOT the dealer.

as for the cap one checks... yes... honestly, 9 times outta 10 i do find better rates/terms than what those pre approved offers provide.... just kinda an FYI for ya....  btw... if u have any other dealer related questions, please don't hesitate to ask.

oh ya... and btw...  :welcome: & congrats on the new ride :love:
 
:E:  that sux!

Wonder if its one of those deals Ford use to have.  Where if you trade in a "LEASE" vehicle before its term, the originating dealer is "allowed" to add $ to the payoff loan. (As a last attempt to get you to go back to that dealer)

Had that happen once in 96-97.  Cost me an extra $800  :E:
 
Tango Chaser said:
:E:? that sux!

Wonder if its one of those deals Ford use to have.? Where if you trade in a "LEASE" vehicle before its term, the originating dealer is "allowed" to add $ to the payoff loan. (As a last attempt to get you to go back to that dealer)

Had that happen once in 96-97.? Cost me an extra $800? :E:


to the best of my knowledge, furd's the only one who was doing that... last time i had to get a p/o for a furd lease i was livid that i had to call a furd dealer to get it... if furd motor credit is taking the payments then they should be the one to give me a buy out imho  :8: :7:
 
Thanks guys... ? yes they still have the VW.. ?They cant get the title until they pay it off.. ? ?
I didnt pay it off.. ?It was all factored into the deal.. ?Well I was upside down so yes i payed.. ?But rolled it all up into finance.. ?Since i technical dont own the AVY yet Capital One does.. ?They dont have any leverage to get me to come in and threaten to take the truck back.. ?

Dont want to have to fork out another 2k. ? If thats the case I would of been better off turning in the lease car back to VW.

After my conversation with the Sales manager yesterday i think thier going to eat it. ?When i told him it has been over a month he started to change his tune..

Ill be calling the general if they try and pursue... ?Id be curious to know policy in this situation ?;)
 
I think I know what happened to you. ?There are two payoffs involved in a lease. ?There is the amount of payments you owe if you "turn in" the car early and then there is the "payoff" amount to buy the car outright. ?If the dealer want to keep the car they would have to pay it off. ?If you turn it in early then you are responsible for the remaining "payments. ?Make sure they used the right number ?$$. ?Either way, you more than likely signed some kind of payoff authorization form that requires you to cover any outstanding balance.

P.S.

I am a ?car salesman.
 
More then likely if they will come after truck and can.

Be careful and work it out.
 
Avalanche Fox said:
u may not be ready for my response, but here it is:



YOU ARE RESPONSIBLE.? lemme ask u something... if your payoff were $2,000 LESS, would you want that money back or would you let the dealer keep it?? ...? Exactly... u'd want your money back.? You have to respect it works both ways then if u owe more on it than what was ESTIMATED on your contract.? I just came from CA a few months ago and I've been a finance manager there / in the car business period for nearly 10 years so I think i'd be somewhat of an authority on this.? Look at your contract... at the very bottom where it says the no cooling off period... look at the box either right above, or two above ... ( i think it's the one that's two above )... read it thoroughly.? in there it specifically states if the p/o is any more than what is ESTIMATED, you are responsible for it... NOT the dealer.

as for the cap one checks... yes... honestly, 9 times outta 10 i do find better rates/terms than what those pre approved offers provide.... just kinda an FYI for ya....? ?btw... if u have any other dealer related questions, please don't hesitate to ask.

oh ya... and btw...? :welcome: & congrats on the new ride :love:

Thanks FOX.. ?one question, if the payoff was less would they typically tell you?? ?I would think they would keep it. ? ?Im pulling out my contract tonight, ?ill look for the clause.. ? ?Just sucks that they got the wrong payoff and now i have to pay.. ? Whats thier motivating to get everything right if errors always fall back on the customer??
 
ajk2000 said:
Ill be calling the general if they try and pursue... ?Id be curious to know policy in this situation ?;)

<GM> "Dealers are independent franchises and operate as such. ?General Motors takes no involvement in the daily operations of a dealership such as this."

Don't waste your effort on a call.

The length of time involved in this absolutely amazes me. ?I think AvFox would even agree, that may be the reason they may eat it. ?Something like this should be addressed in the first couple of days.
 
Iceberg said:
I think I know what happened to you. ?There are two payoffs involved in a lease. ?There is the amount of payments you owe if you "turn in" the car early and then there is the "payoff" amount to buy the car outright. ?If the dealer want to keep the car they would have to pay it off. ?If you turn it in early then you are responsible for the remaining "payments. ?Make sure they used the right number ?$$. ?Either way, you more than likely signed some kind of payoff authorization form that requires you to cover any outstanding balance.

P.S.

I am a ?car salesman.


then as a car salesman, obviously they'd want to use the lowest number possible... and as a car salesman, i'm sure u'd agree they'd do their best to keep the customer happy, not chase after them for $2k...

i promise u, if they didn't have to call u, they wouldn't... sides, it's not like the money's going to the dealers pocket... it's going to the lease companies...


ajk2000 said:
Thanks guys... ? yes they still have the VW.. ?They cant get the title until they pay it off.. ? ?
I didnt pay it off.. ?It was all factored into the deal.. ?Well I was upside down so yes i payed.. ?But rolled it all up into finance.. ?Since i technical dont own the AVY yet Capital One does.. ?They dont have any leverage to get me to come in and threaten to take the truck back.. ?

Dont want to have to fork out another 2k. ? If thats the case I would of been better off turning in the lease car back to VW.

After my conversation with the Sales manager yesterday i think thier going to eat it. ?When i told him it has been over a month he started to change his tune..

Ill be calling the general if they try and pursue... ?Id be curious to know policy in this situation ?;)

if they are willing to eat it, that would be awesome... as for calling the general... i don't know how much they're gonna be able to help... i would suggest you get those two numbers from vw though... see which woulda saved u the most money just for your own knowledge... either doing an early termination or a lease buy out... wouldn't hurt to know...


ygmn said:
More then likely if they will come after truck and can.

Be careful and work it out.

possibly... but on the flip side i know a dealer really doesn't want an unwind new vehicle on the lot either... will be interesting to see how this works out...
 
ajk2000 said:
Thanks FOX.. ?one question, if the payoff was less would they typically tell you?? ?I would think they would keep it. ? ?Im pulling out my contract tonight, ?ill look for the clause.. ? ?Just sucks that they got the wrong payoff and now i have to pay.. ? Whats thier motivating to get everything right if errors always fall back on the customer??



nope... they wouldn't generally tell u... u'd just get a check in the mail after @ a month for that difference.  HOWEVER... if it's enough of a low payoff, a lot of times, they'll call the customer and ask if they wanna re-x w/ the lower payment.  dealer looks like the hero and u're more apt to tell your friends/family members how amazing they are...

when ever any of my friends go out to buy a car, whether it's w/ me our down-the-road motors... i ALWAYS tell them to find out their exact payoff...  u wouldn't go in and work a deal w/out knowing what your credit's like right?  by the same token, u shouldn't go in and try to work a deal w/out knowing what u owe on your trade. 
 
Be carefull. ?The dealer could payoff less than the full amount and then the leasing company will come after you for the balance.
 
DougD said:
<GM> "Dealers are independent franchises and operate as such. ?General Motors takes no involvement in the daily operations of a dealership such as this."

Don't waste your effort on a call.

The length of time involved in this absolutely amazes me. ?I think AvFox would even agree, that may be the reason they may eat it. ?Something like this should be addressed in the first couple of days.

i do agree... it shoulda been addressed in the first couple of days which would be the MAIN reason why i think they should help offset this oversight. ?especially since u were pre approved walking in the door. ?if it was a standard deal that took a few days to get approved, that's a little bit different story but my gosh, after nearly a MONTH... they shoulda had a payoff for ya... vw's a pretty easy bank to get numbers from... ?(especially as compared to a furd lease :E:)
 
Iceberg said:
Be carefull.  The dealer could payoff less than the full amount and then the leasing company will come after you for the balance.


the leasing company absolutely could... that's why it's imperative to make sure this is done in a timely fashion... stack on top of that, u've prob  got a car payment on the vw due right about now or already passed, think of how lovely that late payment would look on your credit if this didn't get addressed literally w/in the next couple of days MAX !
 
omg... look how many folks are reading this thread  :laugh:


i should hit 7k posts sometime this afternoon just w/ this thread alone >:D
 
We are all interested to see how this comes out.
 
Contact VW and make sure you know what numbers were used. Payoff to buy or payoff to turn in. ?The dealer may be trying to keep the car to retail and not give back to VW (leasing company).
 
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