Dealership "Borrowing" Parts

[RefugioAvalanche]

All-
I have a major 4WD problem that I posted about. However I wanted to post this and see what opinions I got about what could be a semi related issue.

In my hometown, I have a friend that has a 2500 4x4 AV '02 model just like mine. He was having a vibration problem. So he took it into the dealership to have it looked at.

The Dealership took parts from my truck...Parts of the Driveline, and put them on this other truck. Then they drove it, and then put mine back together. That aoccured on May 15th, then Saturday May 24th is first time to use 4WD since then, and it blows up.

What do you guys think? This is not a supported prcatice right, changing out others peoples parts to troubleshoot?

Could they have messed something up that cause my transfer case to fail?

 

[wrchism]

. . . . This is not a supported prcatice right, changing out others peoples parts to troubleshoot?

Could they have messed something up that cause my transfer case to fail?

Sure, what they did in disassembly and reassembly may have messed up your transfer case ?

I've not personally heard of using doner parts from new vehicles for troubleshooting, but what I have heard of is 'borrowing' parts from another new truck to fix a customer's vehicle. They then order new parts to replace those from the doner vehicle. Either way a brand new vehicle gets worked on needlessly . .

I don't know if GM supports either of these practices . . my guess it's a dealer decision - and a bad one when you run into problems like you did.

BUT . . . it is covered by warranty . . but a pain to deal with.

Good luck with getting things fixed up.

 

[Blueruck]

WR - I just noticed your Vette - Congrats - sweet ride

 

[Nightshark]

I do not know if GM (or any other manufacturer) supports the practice. I would guess officially they would say no.

You would be very suprised if you knew how often it does occur at dealerships.

 

[kenhall64]

I have always understood that most dealers do not "own" the vehicles on their lots. Most dealers have their inventories financed by banks or the manufacturers. If so, they can not legally do any work except new car prep work. My brother worked at a Saturn dealer. He said they could not even switch wheels between cars if customer asked. If a dealer is dishonest about working on new cars - I would avoid that dealer.