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GM'S New Excuse For Problems

M

Murf

Full Member
Joined
Nov 22, 2002
Messages
35
If you complain of water related issues or the clicking noises at the windshield.Get ready for the smoke job.
cuz if they are unable to solve your water problems or the noise problem CHARACTERISTICS of THE VEHICLE
is their new phrase of handling this and the Av is meant to take on some water.The noise problem Ihave Fixed :D due to help from this site WE should all stick together on this cuz this can happen to you down the road and is a 4o,ooo investment we all made so let your voice be heard!!!!!! cac@chevrolet .com
It takes a certain amount of complaints to your attorney general and gm to have a recall
 
I agree that the voices of many should be able to assist fute and current AV owners going down the road to long term service requests, issues and concerns-
Thanks for the update-
 
Characterists of a vehicle....this is a new one....they should just persue fixing what's wrong with the vehicle instead of making it sound like they never did a good job of putting it together to begin with....that is what it would sound like to me...your making excuses for your shortcomings.... :B:
 
Sounds like they're just trying to put the Band Aid on it and hoping it heals on its own.

I know my Dealer told me when I bought mine Everything was Watertight.

I asked him point blank if I carried Plywood in there that it would remain dry in the heaviest rain and he said yes.

Knock on Wood, I fixed the Leak in mine(Only was a little by the Crossbar) But it is water tight now.

What is the noise at the Windshield everyone is talking about?
 
Install a bug deflector / hood shield and you'll know. The vertical trim pieces that follow the A-Pillar are double-sided taped onto the pillar. They rattle to beat the band unless you perform the tape fix.

Jamie
 
GM will only do a recall if it is life threatening and they see a potential $$$$$$$ lawsuit from the mistake.
All the other stuff are annoyances and can't kill you, so basically deal with it.

 
And some of us (me) get the flapping without having a bug shield. :cautious:

The dealer put a minimal amount of effort into fixing it, then gave up and told me to get used to it.

David
 
Then, without question or hesitation, do the tape fix. It will only cost about $5 and takes about 30 minutes of your time. VERY EASY and well worth it. You shouldn't have ANY wind noise with or without a hood deflector.

Jamie
 
Yeah, that'll be a project for me this weekend. I was keeping faith that the dealership would come through for me (I had a list of other issues too). Was hoping they'd at least fix something. After 5 visits and no progress and now they don't even care, I guess I'm on my own.

Going to give the dealership in NJ a shot once I move there and see if they can get anything fixed.

David
 
Agent Maxwell said:
Sounds like they're just trying to put the Band Aid on it and hoping it heals on its own. ?

I know my Dealer told me when I bought mine Everything was Watertight. ?

I asked him point blank if I carried Plywood in there that it would remain dry in the heaviest rain and he said yes.

Knock on Wood, I fixed the Leak in mine(Only was a little by the Crossbar) But it is water tight now.
Click to expand...

Actually, sounds like your dealer was either uninformed or was trying to just give you the answer you were looking for so he could make a sale. Take a look at the owner's manual page 2-72 (Curse whoever put that darn thing online, I don't even have my truck yet! :7: )

All-Weather Cargo Area

... the vehicle ... is equipped with many differnt features to help it resist the elements and protect cargo inside the cargo area. Some of the features that help with this are the following: ... These are all part of the water management system, which is designed to quickly direct water out of the cargo box.

Even when the water management system is working properly and the cover system is on, there may be some instances (heavy rains, automated car washes, etc.) when water may be present in the following areas:

...
G. Cargo floor
H. Cargo mat (central area of mat is intended to be dry)
Click to expand...

The cargo box is not "water tight" nor is it intended to be that way. Anyone's guess is good as to why, but that is indeed the way it was designed. Though it can come pretty darn close with the proper care of parts and seals and attention to details in closing it up correctly.

If you want to know how the bed should perform concerning water, refer to the soon to be immortal words of our club founder who said...

Chief Avalanche Fan said:
I tell you what I've told other people. Would I carry the Mona Lisa in a pouring rainstorm in the back from Point A to Point B? Yes - no questions about it. Would I keep six 100 pound bags of concrete back there for three months? No way in hell.
Click to expand...



 
After having mine for just over a year, the water started to come in. Took to dealer, told I had too many leaves clogging the drains!! They cleaned it out for me. Rained again, leaked again. Took AV back, then told GM doesn't guarantee to be water tight. Doesn't leak enough to make me get rid of it!!!
 
pedlum you'll be complaining when ur 40,000 truck has bed rust
 
Murf said:
pedlum you'll be complaining when ur 40,000 truck has bed rust
Click to expand...

Whoa, whoa, whoa. Read your owners manual. Water UNDER the bed mat is normal and as designed. The owners manual even states that the bed mat should be removed every 6 to 8 weeks, the floor cleaned, dried, and waxed and the mat replaced. If you're complaining about water under the mat - that is as designed and is in the owners manual.

If you're getting water on TOP of the mat, especially where covers 2 and 3 or 1 and 2 meet, that is NOT by design - period. That should be fixed. If you're getting water in the CAB - that should be fixed - period. That is also NOT by design. Any dealer that tells you that water in the cab is by design is full of poop. If water in the cab was by design the Avalanche would have drain holes and a hose out floor - not thick plush carpeting.

The ticking on the windshield is a problem not isolated to the Avalanche - and yes the fix is the tape. It's one of those shame, shame, darn it why don't they fix it things. Just like if you install a bug shield you'll get some minor mirror shake at highway speed on the drivers side view mirror. A real pain in the arse but sadly as designed.

My suggestion to you is if you have OnStar push the button and ask to talk to GM Customer Service - they'll put a fire up your dealers butt and you'll get your problems fixed. But again, if your complaint is for water UNDER the floor mat - that is normal and how to deal with it is in your owners manual. You cannot change the laws of physics and condensation at the minimum is going to happen in an enclosed space with limited circulation.

Hope this helps!
 
My water was ON TOP off the bed mat!!!!

Water leaks by the midgate, on top of the mat, leaks a bit in the center, on top of the mat, and leaks at the sides, on top of the mat!!!!

And yes, dealer told me it is normal as GM does not guarantee AV to be water tight!!!

Guess my next step is to press the OnStar button and hopefully they will start a fire under the dealer's butt!! I do not like my Drywall getting wet!!!
 
1busboy said:
My water was ON TOP off the bed mat!!!!

Water leaks by the midgate, on top of the mat, leaks a bit in the center, on top of the mat, and leaks at the sides, on top of the mat!!!!

And yes, dealer told me it is normal as GM does not guarantee AV to be water tight!!!

Guess my next step is to press the OnStar button and hopefully they will start a fire under the dealer's butt!! I do not like my Drywall getting wet!!!
Click to expand...

Take a look at the TSB's and a number of threads on this topic where people have had similar problems and the dealer did fix them. This is NOT GM's position - it is your dealers. Question for you - on the numbers on your hard panels are they raised or beveled?
 
By know means accept that dealers answer to your problem by saying "it's the way it is"....GM wouldn't be dumb enough to create a new design like that if they new that leaks were supposed occur...This just sounds like a dealer looking for a quick fix...without actually fixing a thing.... :B:
 
enjoy your bed maintance.I know what the book says does not say how to re treteat bed for rust spots.Also leave a set of tools in the back for a few days see if you see rust I am an electrician it is pretty sad that you can not do this .also had 2 crystal chandaliers in sealed boxes and when Iopened them Ihad to wipe every crystal from water /moisture .I do like the truck and the looks but I like my extened cab pick-up w/ the fiberglass ARE lid at least it is dry and no f 'n bed maintance I woder how the bed will look in 4-6 years untreated.herculiner
Chief said:
Whoa, whoa, whoa. ?Read your owners manual. ?Water UNDER the bed mat is normal and as designed. ?The owners manual even states that the bed mat should be removed every 6 to 8 weeks, the floor cleaned, dried, and waxed and the mat replaced. ?If you're complaining about water under the mat - that is as designed and is in the owners manual.

If you're getting water on TOP of the mat, especially where covers 2 and 3 or 1 and 2 meet, that is NOT by design - period. ?That should be fixed. ?If you're getting water in the CAB - that should be fixed - period. ?That is also NOT by design. ?Any dealer that tells you that water in the cab is by design is full of poop. ?If water in the cab was by design the Avalanche would have drain holes and a hose out floor - not thick plush carpeting.

The ticking on the windshield is a problem not isolated to the Avalanche - and yes the fix is the tape. ?It's one of those shame, shame, darn it why don't they fix it things. ?Just like if you install a bug shield you'll get some minor mirror shake at highway speed on the drivers side view mirror. ?A real pain in the arse but sadly as designed.

My suggestion to you is if you have OnStar push the button and ask to talk to GM Customer Service - they'll put a fire up your dealers butt and you'll get your problems fixed. ?But again, if your complaint is for water UNDER the floor mat - that is normal and how to deal with it is in your owners manual. ?You cannot change the laws of physics and condensation at the minimum is going to happen in an enclosed space with limited circulation.

Hope this helps!
Click to expand...
 
Just looked, the numbers on the hard panels are raised, why do you ask? I would like to change what I said from saying "a bit" of water in the middle of the mat, I just saw lots!! I am so pi$$ed. ?:8: :8:
Chief said:
Take a look at the TSB's and a number of threads on this topic where people have had similar problems and the dealer did fix them. ?This is NOT GM's position - it is your dealers. ?Question for you - on the numbers on your hard panels are they raised or beveled?
Click to expand...

Update: I sent an email to GM H/O, do you think my problem will be looked into?
 
We basically got that "characteristic of the vehicle" responses today when we tried to have another tailgate repair done. We had already had work done on it but the dumbbells did not not fix it correctly as the tailgate does not meet with panel 3 and there is a gap.

First of all, we asked if we could have a repair done on it, and the service rep said, "I don't have a prayer today - bring it in some other day." That didn't go over well with my dad because of the inconvenience. He also asked why the tailgates on the 2003 AVs close better (they do - I tried it once). He didn't know the answer. He just said that it was meant to be that the tailgate has problems closing :mad:. What a stupid response :7:.
 
1busboy said:
Just looked, the numbers on the hard panels are raised, why do you ask? I would like to change what I said from saying "a bit" of water in the middle of the mat, I just saw lots!! I am so pi$$ed. ?:8: :8:

Update: I sent an email to GM H/O, do you think my problem will be looked into?
Click to expand...
Reason being that there is an updated version of the bed panels...this is why we were wondering if you had the raised panel numbers or not.... :B:
 
Which one is the updated version I got my truck in may of 01
NJAV said:
Reason being that there is an updated version of the bed panels...this is why we were wondering if you had the raised panel numbers or not.... :B:
Click to expand...
 
Murf said:
Which one is the updated version I got my truck in may of 01
Click to expand...
Which bed panels do you have?....how are they numbered... :B:
 
Murf said:
Which one is the updated version I got my truck in may of 01
Click to expand...
The hard cover panels with the raised panel numbers on the top are the new style. The old style had recessed numbers stamped in them.

-- SS
 
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