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Latest J.D. Power Customer Service Index Numbers

M

MagicMtnDan

SM 2003
Full Member
Joined
Aug 11, 2002
Messages
928
J.D. Power and Associates' latest Customer Service Index finds Infiniti atop the heap once again - but other brands near the top of the list found their scores lower in this year's satisfaction derby. Though the industry average score rose to 851 in the CSI, brands like Saturn, Honda and Toyota fell in esteem, with Toyota and Nissan slipping below the industry average. The CSI measures customer care after the transaction, and in some cases brands with flagging or steady sales fared better in the polling - brands like Ford, Lincoln and Mercury as well as Audi and Mercedes-Benz. The results of the survey of 106,000 owners were as follows:

Infiniti 900

Saturn 896

Acura 895

Lexus 895

Lincoln 895

Cadillac 893

Saab 892

Buick 889

Porsche 874

BMW 873

Jaguar 868

Mercedes-Benz 868

Volvo 868

Mercury 867

Oldsmobile 863

Chevrolet 858

GMC 858

Chrysler 857

Honda 854

Audi 852

Jeep 851

INDUSTRY AVERAGE 851

Pontiac 849

Plymouth 846

Dodge 845

Ford 845

Mazda 841

Subaru 841

Toyota 838

Mitsubishi 833

Hyundai 832

Nissan 831

Land Rover 812

Volkswagen 795

Kia 786

Suzuki 781

Isuzu 780

Daewoo 737
 
What I'm liking is the fact that all GM products beat Toyota and all but one beat Honda... That's cool ... To be that close to premium imports and above Japanese brands is great ... Or actually should I say wanna be Japanese brands...

Thanks for the heads up MMD ... :B: ... All the way ...

11H
 
I'm suprised at the Land Rover position. Thought they were high falutin'.

Volkswagon too... I thought theri product owuld rate highe

Glad to see Chevrolet above the average.

 
Not only were Chevrolet and GMC above average (and tied), but 3 of the top 7 are GM products as well.

Infiniti 900
Saturn 896
Acura 895
Lexus 895
Lincoln 895
Cadillac 893
Saab 892
Click to expand...

Yes, Saab is owned by GM now too. Check your GM Employee Discount materials. You can buy them using GMS now as well if I read correctly.

 
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