M
milb440
GUEST
This morning I posted a new topic where I thought we could share our experiences with Parts Vendors, both good and bad - so we could both help each other find the good ones, and avoid the ones that were not up to par. ?HOWEVER, I shared a very positive experience about a company ... ?but since they are not a site sponsor, my post was ruled "advertising" and it was deleted. ? 
TO CLARIFY, we ARE permitted to mention company names in threads that are talking about a specific mod ? , but we cannot set up a thread like I had intended. I now understand that IT IS OK to mention company names that performed BELOW par, site sponsor or not!
?FINALLY, the point of this topic:
September 1st : From TByrne Motorsports, I ordered Volant Intake, Direct Hits, and HPP3 (Had to special request # 30012 for the 8.1, as they only had # 30007 listed.)
9-2: Rec'd confirmation e-mail with partial order summary, and the following: "The HPP3 is a special order item and should be ready to ship in about 10 days." ?(Oh well, at least the other stuff will be here this week, I THOUGHT.)
Around 9-16: Volant Intake arrived! Box was tattered, had one strip of tape on top, and one on the bottom that was ripped open. UPS had to hand it to me upside down to keep items from falling out. ?Contents were scattered (like a box of junk at a flea market) with one balled up piece of brown paper for "padding." No major damage, other than some scratches on logos, and the air box lid. About 2 weeks, with no contact from TByrne.
Around 9-23: I called TByrne to ask where the rest of my order is. Julie said that the Direct Hits had shipped, and the 30012 HPP3 still had not come in.
Around 10-3: HPP3 arrives!! (More to this story below.)
Called TByrne to find out about the Direct Hits. Julie said they will ship it ASAP!
Around 10-9: Direct Hits arrives! Very loose in box - no packing material, had to re-set the spark plug gaps, but at least IT IS HERE! ?
10-15: FINALLY, some nice weather, so I decided to install everything! Volant: One hose is too short... other than that, no problems. Direct Hits: Plastic socket breaks (duh)... other than that, no problems. HPP3: Good thing this programmer is smart... I plugged it in, and it said "This is not the correct programmer for your vehicle!" ?
I looked at the box, and it was the 30007, not the 30012! ?
Called TByrne, too late, they were closed.
10-16: Called TByrne. ?Julie said that they will order the correct one for me again ... had no idea why the one I had ordered 6 weeks earlier had not arrived, or why I rec'd the wrong one. ALSO stated that I would need to return the wrong one to them at MY expense. ?
Next week: I am ? , ?
, and ? !
And, I started thinking "WHY should I pay to return the wrong HPP3...
it wasn't MY fault!" ?
10-24: ?
I'll call TOM and tell him I am a CAFCNA member, and tell him what's been happening - he will get this straightened out ! ?
So, I called for Tom. Waited about 10 minutes... he was still on another call. Left name & number, and he called back that afternoon. I told him the situation, and he was already familiar with my order. "Yours is just one of those orders" he said.
? ?
I told him that it is going on 2 months, and I am tired of waiting, and that I didn't want to pay to return the wrong item that they sent. He said he would send UPS with a call tag on Mon or Tues, and they would pick it up at their expense! ALSO, he said that he would get me the right HPP3 ASAP, and that they would ship it OVERNIGHT to me as soon as it comes in! ? ?OK - now we are talkin'... Tom is the man!
Next week: No UPS, no call tag, etc...
10-31: TByrne called ME ! ?
Another lady asks if I have sent the wrong HPP3 back yet. I told her of my conversation with Tom, and said that UPS had not come for it. I asked if my correct HPP3 had arrived yet. "Yes, it is here, but we have to wait until we get the other one back from you before we ship this one out." ? ?I told her that Tom said he would ship it OVERNIGHT as soon as it arrived. She said she will confirm that with Tom and take care of it! ?
So, I think "Should be here AT LEAST by Monday, worst case!"
11-1, Fri: Nope ? ? ?(It has now been 2 months!) ?
11-2, Sat: Nope ? ?
11-4, Mon: Nope ??
11-5, Tue: Nope ? ?
11-6, Wed: Nope ? ?
Called TByrne: ?I get a recording to this effect: 'We are all out of town at a Trade Show until next week. You can place an order online, or call us next week. ?
Are you kidding me? ? ? ? ? ? ? ? ? ? ? ?
What happened to the overnight shipment Tom? Thought you were taking care of me? ?
Score: TBD
Depends on whether I get a $300 gift certificate, or the RIGHT HPP3 free of charge, or something along those lines. ? ? ?
I hate to be difficult, but it has been well OVER 2 months now, and?
The ironic part is TByrne's motto:
"EVERY SECOND COUNTS"
I misunderstood that... obviously the MORE seconds, the better... we are now at 5.74 MILLION seconds and counting...
UPDATE:
Mrs Seven just came home. There on my front porch was one of those plastic bubble mailers... can it be ?YES, it is my HPP3! ?Is it the right one? Let's open it and see... what? What is this? It is soaking wet... how can this be? ?The mailer is sealed plastic. Oh well... it IS the correct one!! The box is wet, but the contents are reasonably dry. ? No gift certificate... well, ya can't have everything.
It took 2 months, 4 days, and 17 hours to arrive, but it is really HERE !
WOO HOO !! ? ? ?
TO CLARIFY, we ARE permitted to mention company names in threads that are talking about a specific mod ?
, but we cannot set up a thread like I had intended. I now understand that IT IS OK to mention company names that performed BELOW par, site sponsor or not! Originally, I posted this with the names omitted... (I misinterpreted the policy.) So, to make this easier to follow, the names have been reinserted!
?FINALLY, the point of this topic:
September 1st : From TByrne Motorsports, I ordered Volant Intake, Direct Hits, and HPP3 (Had to special request # 30012 for the 8.1, as they only had # 30007 listed.)
9-2: Rec'd confirmation e-mail with partial order summary, and the following: "The HPP3 is a special order item and should be ready to ship in about 10 days." ?(Oh well, at least the other stuff will be here this week, I THOUGHT.)
Around 9-16: Volant Intake arrived! Box was tattered, had one strip of tape on top, and one on the bottom that was ripped open. UPS had to hand it to me upside down to keep items from falling out. ?Contents were scattered (like a box of junk at a flea market) with one balled up piece of brown paper for "padding." No major damage, other than some scratches on logos, and the air box lid. About 2 weeks, with no contact from TByrne.
Around 9-23: I called TByrne to ask where the rest of my order is. Julie said that the Direct Hits had shipped, and the 30012 HPP3 still had not come in.
Around 10-3: HPP3 arrives!! (More to this story below.)
Called TByrne to find out about the Direct Hits. Julie said they will ship it ASAP!
Around 10-9: Direct Hits arrives! Very loose in box - no packing material, had to re-set the spark plug gaps, but at least IT IS HERE! ?
10-15: FINALLY, some nice weather, so I decided to install everything! Volant: One hose is too short... other than that, no problems. Direct Hits: Plastic socket breaks (duh)... other than that, no problems. HPP3: Good thing this programmer is smart... I plugged it in, and it said "This is not the correct programmer for your vehicle!" ?
I looked at the box, and it was the 30007, not the 30012! ?
Called TByrne, too late, they were closed.10-16: Called TByrne. ?Julie said that they will order the correct one for me again ... had no idea why the one I had ordered 6 weeks earlier had not arrived, or why I rec'd the wrong one. ALSO stated that I would need to return the wrong one to them at MY expense. ?
Next week: I am ?
, ? , and ? !And, I started thinking "WHY should I pay to return the wrong HPP3...
it wasn't MY fault!" ?
10-24: ?
I'll call TOM and tell him I am a CAFCNA member, and tell him what's been happening - he will get this straightened out ! ? So, I called for Tom. Waited about 10 minutes... he was still on another call. Left name & number, and he called back that afternoon. I told him the situation, and he was already familiar with my order. "Yours is just one of those orders" he said.
? ?I told him that it is going on 2 months, and I am tired of waiting, and that I didn't want to pay to return the wrong item that they sent. He said he would send UPS with a call tag on Mon or Tues, and they would pick it up at their expense! ALSO, he said that he would get me the right HPP3 ASAP, and that they would ship it OVERNIGHT to me as soon as it comes in! ?
?OK - now we are talkin'... Tom is the man!Next week: No UPS, no call tag, etc...
10-31:
TByrne called ME ! ? Another lady asks if I have sent the wrong HPP3 back yet. I told her of my conversation with Tom, and said that UPS had not come for it. I asked if my correct HPP3 had arrived yet. "Yes, it is here, but we have to wait until we get the other one back from you before we ship this one out." ?
?I told her that Tom said he would ship it OVERNIGHT as soon as it arrived. She said she will confirm that with Tom and take care of it! ? So, I think "Should be here AT LEAST by Monday, worst case!"
11-1, Fri: Nope ?
? ?(It has now been 2 months!) ?11-2, Sat: Nope ? ?
11-4, Mon: Nope ?
?11-5, Tue: Nope ? ?
11-6, Wed: Nope ? ?
Called TByrne: ?I get a recording to this effect: 'We are all out of town at a Trade Show until next week. You can place an order online, or call us next week. ?
Are you kidding me? ?
? ? ? ? ? ? ? ? ? ?What happened to the overnight shipment Tom? Thought you were taking care of me? ?
Score: TBD
Depends on whether I get a $300 gift certificate, or the RIGHT HPP3 free of charge, or something along those lines. ? ?
?I hate to be difficult, but it has been well OVER 2 months now, and
?The ironic part is TByrne's motto:
"EVERY SECOND COUNTS"
I misunderstood that... obviously the MORE seconds, the better... we are now at 5.74 MILLION seconds and counting...
UPDATE:
Mrs Seven just came home. There on my front porch was one of those plastic bubble mailers... can it be
?YES, it is my HPP3! ?Is it the right one? Let's open it and see... what? What is this? It is soaking wet... how can this be? ?The mailer is sealed plastic. Oh well... it IS the correct one!! The box is wet, but the contents are reasonably dry. ? No gift certificate... well, ya can't have everything.It took 2 months, 4 days, and 17 hours to arrive, but it is really HERE !
WOO HOO !! ?
? ? 
