I'm not a lawyer, but I wish I was. Warrantygold AKA WarrantyLEAD KNEW as far back as 08/21/2003 that they were not going to be able to service contracts purchased before the required date. I base this on the fact that they withdrew from the BBB on 08/21/2003.
Warrantygold is FALSE ADVERTISING - they have testimonials going back to 1998 TOUTING HOW GREAT THOU ART! I bet if you asked those testimonials now, they might disagree with the level of service they are giving - this is CRIMINAL FALSE ADVERTISING AND IS FRADULANT!! ! They are worse than SAADAM H - they should be made to go and live in a hole! I WILL DO EVERYTHING POSSIBLE TO INSURE THAT THERE ARE PEOPLE THAT GO TO JAIL FOR THIS. BE SURE AND TELL ALL OF YOUR FRIENDS, EMAIL PEOPLE, ETC. THAT UNDER NO CIRCUMSTANCES SHOULD THEY PURCHASE A "NEW" WARRANTY FROM WARRANTY GOLD.
Why doesn't everyone FLOOD the warrantygold email system telling them how they s*u*c*k and also go to the testimonial http://www.warrantygold.com/lycos/feedback.asp and give them some real testimony.
http://www.centraltx.bbb.org/commonreport.html?compid=98013592&national=Y
BBB Reliability Report
May Not Be Reproduced for Commercial or Sales Purposes
WARRANTY GOLD LTD
9111 B RESEARCH BLVD
AUSTIN, TX 78758
(512) 382-4747
Local Business Start Date: December 1, 1984
Principal Contact: ROBERT SPELLINGS
Customer Service Contact: ASHLEY TAYLOR
Phone Number: (512) 382-4747
Fax Number: (512) 382-4701
Type-of-Business Classification(s): AUTO EXTENDED SERVICE CONTRACT COMPANIES
The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.
BBB Membership
On August 21, 2003 this company resigned its membership in the Better Business Bureau citing its inability to satisfactorily resolve complaints involving contracts written before June 6, 2003.
General Information
Customer Experience
Before June 6, 2003 this company answered and resolved any complaints brought to their attention. Based on BBB files, this company has an unsatisfactory record due to unresolved complaints caused by the circumstances described below in the "Additional File Information" section.
Additional File Information
Warranty Gold recently completed an agreement with First Automotive Risk Retention Group. First Automotive will be insuring and administering the claims on their contracts sold after June 8, 2003. In addition to First Automotive, the service contracts are insured by Dealers Assurance Company, an "A-(excellent)" AM Best rated carrier.
Prior to June 8, 2003, Warranty Gold contracted with National Warranty Insurance Risk Retention Group (NWIG), a third party administrator that was responsible for insuring, reinsuring, and administering claims on behalf of contract holders. Warranty Gold received notice at 5:00 PM CST on Friday, June 6, 2003 that NWIG, who is domiciled in the Cayman Islands, had entered into Provisional Liquidation which is similar to Chapter 11 bankruptcy in the United States. As such, the liquidators have ceased administering claims for all contract holders.
For more information on NWIG, you can access their Better Business Bureau report by going to www.lincoln.bbb.org, click on "business reports" and enter "National Warranty" for the company name.
Warranty Gold has launched a web site www.WarrantyNews.com as a resource to keep its customers up-to-date.
Additional Information
Additional Phone Numbers: 512-382-4700
512-382-4763
512-929-3001
800-580-9889
Government Action
On Novemer 11, 2003, Warranty Gold, Ltd. filed for reorganization under Chapter 11 of the United States Bankruptcy Code, case # 03-15721, filed in the United States Bankruptcy Court in the Western District of Texas, Austin Division. This permits the company to continue to operate with court supervision while developing a plan of reorganization. Persons having monetary claims against the company are advised to file a claim with the bankruptcy court. Instructions on how to file a claim (and copies of the appropriate forms) can be found at http://www.warrantynews.com/beforejune6.asp.
NOTE: IF YOU HOLD A PRE-JUNE 7 CONTRACT, YOU MUST FILE A CLAIM TO RECEIVE A DISTRIBUTION.
Report as of 12/18/2003
Copyright 2003 , Better Business Bureau, Inc. serving Central Texas
As a matter of policy, the Better Business Bureau does not endorse any product, service or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained herein is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.
The Better Business Bureau reports on members and non-members. Membership in the BBB is voluntary, and members must meet and maintain BBB standards. If a company is a member of the BBB, it is stated in this report.
